Refund & Return Policy

This policy applies to all goods purchased from Vape Master, for Australian consumers.

Eligible Return Conditions

You may apply for a return or replacement within 30 calendar days of receiving your parcel, only if:

1. Items arrive damaged, defective or dead-on-arrival
2. The product received does not match your ordered SKU

Important

• Disposable vapes cannot be returned simply because you dislike the flavour. Please read flavour descriptions carefully before ordering.
• Opened or used devices are not eligible for refund or replacement. All returned goods must remain unopened in original factory packaging.

How To Submit A Return Request

1. Email: chiuwai123@outlook.com
2. Subject: Return Request + your order number
3. Attach clear photos of the defective/damaged product and outer package
4. Our team will reply within 2 business days with return instructions

Refund Process

1. After we receive and inspect your returned goods, the refund will be initiated
2. Refunds go back to your original payment method within 3–7 business days (depending on your bank)
3. Return shipping cost is borne by the buyer, unless the fault is on our side (wrong item, factory defect)

Exclusions

• Sale and clearance items are non-refundable

Notice: All products are for adults 18 years of age and above.