Faq

Frequently Asked Questions

Notice: All products are for adults 18+. Age verification may be required for orders.

Q1: Is there a minimum order quantity?

A: No minimum purchase. You can order single units or multi-packs as you like. Multi-pack bundles offer better value per unit.

Q2: Do I need to verify my age?

A: Yes. All items are for 18+ adults only. We reserve the right to request age verification. Orders without valid age confirmation may be cancelled.

Q3: Which payment methods do you accept?

A: We support common secure online payment methods for Australian customers. All payments are processed with encrypted security.

Q4: Do you ship to Australia?

A: Yes, we ship to all Australian states and territories. Orders are dispatched from our warehouse in China.

Q5: When will my order be dispatched?

A: Orders are processed within 1–3 business days after payment. Weekend and public holiday orders ship the next business day.

Q6: How long does delivery take?

A: Approximately 10 days after dispatch. This is an estimate; minor delays may happen during peak seasons or customs clearance.

Q7: Is shipping really free?

A: Yes. Every order includes free shipping — no minimum spend required. For the best value, choose our multi-pack bundles which lower the cost per unit.

Q8: Where can I find my tracking information?

A: Tracking is available in your website account only. Go to "My Account" → "Orders" → select your order. We do not send tracking numbers by email.